Control 4 has recently announced some big changes for 2012 which include a revamped warranty and RMA program.
“New Warranty and RMA Programs
Effective February 1, 2012, Control4 has enhanced its Standard Two-Year Product Warranty. Should a Control4® product fail in its second year according to the warranty, an advanced factory reconditioned replacement will be provided immediately upon request. Previously, the second-year warranty only provided repair which incurred inbound shipping time, repair-time, and return shipping time. Dealers may select the outbound shipping method for the replacement product – weekday overnight, two-day, or standard delivery – to best match replacement installation timing for both the end-customer and the dealer. These changes will expedite the replacement process for affected customers and provide more efficiency for Control4 Dealers. Additionally, Control4 has revised its RMA policy to provide paid return freight for the warranteed product being replaced.”